Privacy Policy


Privacy Policy

Last updated: May 4, 2026

This Privacy Policy explains how DonutBank ("DonutBank", "we", "us", or "our") collects, uses, and shares information about you when you visit https://bankdonut.mysellauth.com (the "Site"), join our Discord server, or interact with our services. By using the Site or our services, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of information:

Information you provide. When you place an order or contact us, you may provide your email address, your in-game username, your Discord username or ID, payment information (handled by our payment processors and merchant of record — we do not store full payment card numbers ourselves), and any messages or information you send us through email, Discord, or our support channels.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect technical information, including IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, and timestamps. This is collected through cookies, server logs, and similar technologies.

Information from third parties. We may receive information from our payment processors, merchant of record, fraud-prevention services, our storefront platform (SellAuth), and Discord, including transaction details, fraud risk signals, and account identifiers.

2. How We Use Information

We use the information we collect to:

  • process and fulfill orders, including dispatching automated delivery to your in-game account;
  • provide customer support and respond to your inquiries;
  • prevent, detect, and investigate fraud, chargebacks, abuse, and violations of our Terms of Service;
  • maintain, secure, and improve the Site and our services;
  • comply with legal obligations and enforce our agreements; and
  • communicate with you about your orders or important service updates.

3. How We Share Information

We do not sell your personal information. We share information only as described below:

Service providers. With third parties that help us operate our business, including our storefront platform (SellAuth), payment processors and merchant of record, hosting providers, fraud-prevention services, communication tools (including Discord), and analytics providers. These providers may only use your information to perform services on our behalf.

Legal compliance. Where required by law, court order, or other valid legal process; to protect our rights, property, or safety, or the rights, property, or safety of others; or to investigate fraud or violations of our Terms.

Business transfers. In connection with a merger, acquisition, sale of assets, or similar transaction, in which case any successor entity will be bound by this Policy or provide notice of any material changes.

With your consent. In any other case where you have given us consent to share the information.

4. Cookies and Similar Technologies

The Site, our storefront platform, and our service providers use cookies and similar technologies to enable core functionality (such as maintaining your session and processing your order), to analyze how the Site is used, and to detect and prevent fraud. Most browsers let you refuse or delete cookies through your browser settings, but some features of the Site may not function properly if cookies are disabled.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with our legal, tax, accounting, or reporting obligations, resolving disputes, and enforcing our agreements. Transaction and fraud-prevention records are typically retained for several years.

6. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the rights to access, correct, delete, or restrict the processing of your personal information, to object to processing, and to data portability. To exercise these rights, contact us at contact@donutbank.net. We will respond within the time frame required by applicable law. We may need to verify your identity before fulfilling certain requests.

If you are in the European Economic Area, the United Kingdom, or another jurisdiction with similar laws, you also have the right to lodge a complaint with your local data protection authority.

7. Security

We use commercially reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no system is fully secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

8. International Data Transfers

Information we collect may be transferred to, stored in, and processed in countries other than the one in which you reside. Where required, we use appropriate safeguards (such as standard contractual clauses) for international transfers.

9. Children's Privacy

The Site is not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verified parental consent, we will delete it. If you believe a child has provided us information, contact us at contact@donutbank.net.

10. Third-Party Links and Services

The Site and our Discord may contain links to third-party websites or services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. Review their policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a new "Last updated" date. Material changes will be highlighted where reasonably possible. Continued use of the Site after changes constitutes acceptance of the updated Policy.

12. Contact

For privacy questions or to exercise your rights, contact us:

  • Email: contact@donutbank.net
  • Discord: https://discord.gg/R4VC2jK8q